Visitor Experience Center Manager

Job #001 Category: Partnership Jobs

POSITION DESCRIPTION
Visitor Experience Center Manager
Experience Department

If you are interested in applying please have them apply on Visit Dallas careers page: https://www.visitdallas.com/about/careers.html

About VISITDALLAS:

VisitDallas is an independent, not-for-profit organization comprised of professionals serving as the sales and marketing arm for Dallas. Our mission is to promote Dallas as the ideal business and leisure destination to the regional, national, and international marketplace, and to favorably impact the Dallas economy through conventions and tourism.

Our efforts have significantly increased awareness of Dallas locally, nationally, and internationally, and have resulted in Dallas being recognized as one of the top convention destinations in the nation and the number one visitor destination in the state of Texas.

SCOPE

Serve as a bridge between the visitor/customer and the VisitDallas brand while overseeing the daily operations of the Dallas Experience Center. The candidate will collaborate with all teams, deliver a welcoming environment, an exceptional experience for Dallas visitors, insure our programs and practices effectively interpret VisitDallas’ mission to the public, evaluate and maximize the visitor experience leaving the visitor with a positive impression of Dallas.

Responsibilities

A. Embrace, exhibit, and lead our mission to deliver extraordinary experiences to local, domestic, and international visitors

B.Possess strong leadership skills that motivate a team of employees to provide extraordinary hospitality and have fun in the process

C.Lead a talented staff team

D.Effectively coach, develop, and mentor staff to ensure an extraordinary employee work experience

E. Receive and evaluate customer feedback with suggestions for improving existing service

F. Understand, adopt, and communicate the company's retail sales and environmental priorities so everyone strives for the same goals

G.Hire and train all staff on the organization’s POS systems, policies, procedures, and technologies. Hold staff accountable for meeting/exceeding expectations as needed

H. Build and maintain relationships with internal and external stakeholders

I. Provide exceptional customer service including handling complaints and special requests from visitors

J. Build customized itineraries for visitors

Experience Center Manager
K. Collaborate with VisitDallas Experience Team on ideas to better serve our Visitors

L. Attends bi-monthly department meetings at VisitDallas office

M.Implement concierge development program through our VisitDallas Experience Department N.Manage staffing on and offsite at the following locations:

a. KBHCC
b. MobileUnits(locations/inventory)
c. Special Events –VisitDallas, Klyde Warren Park, Downtown Dallas Inc.

O.Asset Management to include: CityPass, TodayTiks, OnceThere and Box Office Sales

P. Provide content to our social media team to promote the Experience Center/ destination

Q.Attend and be up-to-date with current events, openings, and exhibits

R.Manage sponsorships to include signage, giveaways, and pop-up shops

S. Handle basic merchandising needs of Experience Center

T. Work with student learning/programming at local colleges and universities

U.Serve as liaison or manager of transition from Old Red to Klyde Warren Park

V. Must be willing to work regularly on weekends, evenings, and holidays as needed

SUPERVISION
This position reports directly to the Chief Experience Officer.

PREFERRED KNOWLEDGE/EDUCATION

Education-
• Bachelor’s degree in hospitality, business, retail, or marketing highly preferred

Experience—

  • Minimum 5 years of experience in a related industry with detailed working knowledge of the

    hospitality industry and best practices in customer service

  • Business Development/Entrepreneurial skill set

  • Excellent background in customer service

  • Basic merchandising

Specific Skills-
  • Positive attitude with exceptional interpersonal skills

  • Deliver exceptional internal and external customer service

  • Robust communication skills (written and oral)

  • Creative and cognitive thinker

  • Solid computer skills in database management, word processing, and windows-based

    software

  • Flexible with a strong ability to adapt and respond to changing priorities

  • Ability to maintain a positive and professional work attitude with peers, colleagues, and customers

  • Bilingual in English/Spanish strongly preferred- additional languages a plus

  • Strategic, Developer, Ideation, Woo, Relator

Status: Exempt, Full-time

Upcoming Events

Sep 19
September 19, 2019
Sep 25
September 25, 2019
Oct 10
October 10, 2019

Special Thanks to Our Sponsors

Home depot Museum Sponsor