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At Percy, we're building new ways to help people like you find permanent employment at some of the best companies in Dallas and surrounding areas. We're currently looking for Bilingual Customer Service Representatives to join a well-established company in the insurance industry.
The company offers a stable and structured work environment, growth opportunities, and outstanding benefits. Candidates should be prepared to work in a fast-paced office environment and be comfortable handling inbound customer service calls. If you have prior experience in translating, teaching, or customer service and are looking for an opportunity where you can use your skills and actively help people, this opportunity could be a great fit.
If you'd like to apply, please submit a resume for consideration.
Responsibilities and Duties
● Take inbound calls from customers inquiring about a wide range of topics/ product offerings.
● Prepare for customer interactions by studying products, services, and customer service
● Respond to inquiries by understanding inquiry; reviewing previous inquiries and responses;
gathering and researching information; assembling and forwarding information; verifying
customers understanding of information and answer.
Qualifications and Skills
● Languages requested: Vietnamese, Cantonese, Mandarin, Korean
● Available for a full-time schedule.
● Improve the quality of service by recommending improved processes, identifying new
products, and service applications.
● Full time (40 hours/week)
● Full benefits (Health Insurance, 401K)
● Stability (Typical tenure is 5-7 years)